CEC Solar Masterclass: Customer Intelligence - How Understanding Your Customer Can Improve Your Business

This session has ended. The video recording is available to watch here.

SESSION DESCRIPTION

Rooftop solar is an incredibly competitive industry with limited opportunities for differentiation, so understanding your customer and their unique needs can give your business the edge over your competitors. Based on direct consumer feedback and complaints, this session will touch on consumer behaviour as well as common issues and concerns for solar customers.

SPEAKERS

Elliot Rosen

Consumer Relations, Clean Energy Council

Mike Stone

Client Services Manager, Clean Energy Council

Cynthia Gebert

Energy and Water Ombudsman Victoria

Alanna Robertson

Energy Advice Services, Australian Energy Foundation

RECOMMENDED SESSIONS

CEC Solar Masterclass: Stored Knowledge - Learning the Ins and Outs of Battery Installation

CEC Solar Masterclass: High Safety - Reducing the Risks of Working at Heights

CEC Solar Masterclass: Quality Assurance - The Importance of Quality When Buying, Selling and Maintaining Solar

CEC Solar Masterclass: Live from the Bubble: Updates from the CEC and Solar FAQs