This session has ended. The video recording is available to watch here.
CEC Solar Masterclass: Customer Intelligence - How Understanding Your Customer Can Improve Your Business
SESSION DESCRIPTION
Rooftop solar is an incredibly competitive industry with limited opportunities for differentiation, so understanding your customer and their unique needs can give your business the edge over your competitors. Based on direct consumer feedback and complaints, this session will touch on consumer behaviour as well as common issues and concerns for solar customers.
SPEAKERS
Elliot Rosen
Consumer Relations, Clean Energy Council
Mike Stone
Client Services Manager, Clean Energy Council
Cynthia Gebert
Energy and Water Ombudsman Victoria
Alanna Robertson
Energy Advice Services, Australian Energy Foundation
RECOMMENDED SESSIONS
CEC Solar Masterclass: Stored Knowledge - Learning the Ins and Outs of Battery Installation
CEC Solar Masterclass: High Safety - Reducing the Risks of Working at Heights
CEC Solar Masterclass: Quality Assurance - The Importance of Quality When Buying, Selling and Maintaining Solar
