CEC Solar Masterclass: Customer Intelligence - How Understanding Your Customer Can Improve Your Business

This session has ended. The video recording is available to watch here.


Rooftop solar is an incredibly competitive industry with limited opportunities for differentiation, so understanding your customer and their unique needs can give your business the edge over your competitors. Based on direct consumer feedback and complaints, this session will touch on consumer behaviour as well as common issues and concerns for solar customers.


Elliot Rosen

Consumer Relations, Clean Energy Council

Mike Stone

Client Services Manager, Clean Energy Council

Cynthia Gebert

Energy and Water Ombudsman Victoria

Alanna Robertson

Energy Advice Services, Australian Energy Foundation


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